The most popular question we get is regarding how to place an order. The video and instructions below will be able to guide you through the quick and easy steps.

 

 

Step by step written instructions:

1. Find the new stunner that you want to purchase.

2. Click the blue “Add to Cart" button. If you want to purchase more than one device, go to each one and add them to your cart. Once done, processed to step 3.

Example:

Buying a used MacBook online

 

3. Click the "Proceed to Checkout" option.

Example:

 

4. Enter your delivery address.

Example:

Buying a good used iPhone online in South Africa

 

5. Make payment for the order - we have many options available:

How to pay for your used smarthphone

 

6. If payment clears into our account before 12pm on a weekday, we will ship your order on the same day. If payment clears after 12pm, your order will be sent out the following day.

7. Once dispatched, we will send you the tracking number.

8. It arrives - happiness!

Delivery to major cities takes one to two working days, but is usually overnight. Delivery to outlying areas takes two to four working days. Both EpicDeals and our couriers are open on weekdays only.

 

Do you offer a guarantee?

We sure do - that's what sets us apart from the rest. We back our devices up with world-class service. Different devices have different warranty periods. The details will be in the description on the product's listing on our website. If you are not sure, just pop us a mail or jump onto a quick online chat and we'll be glad to assist. 

Our goal is to have long term relationships with our valued clients, so we will go everything we can to ensure each and every order results in happiness. 

We also sell a variety of damaged devices which repair centres and hobbyists use for spares. These don't come with a guarantee - we describe these items to the best of our ability. 

 

What payment methods do you accept?

We accept all major credit cards, cash deposit, SCode, Bitcoin and Mobicred. We can also accept Discovery Miles if you order via our store on bidorbuy.co.za. All of the items for sale on our website are also for sale on bidorbuy. You can also read through the > 1,300 reviews from our customers on bidorbuy here

 

What if I typed the wrong email address?

Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order.

 

How secure is my online order?

EpicDeals.co.za adheres to highest industry standards to protect your personal information. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments. Our entire website is SSL protected. We take your security seriously.

 

How do I change or cancel my order?

Please contact as soon as possible if you need any changes made to your order.

 

Can I change my shipping address after placing an order?

Please be advised that your shipping address can only be revised until the couriers collect our orders, which is usually 2pm on weekdays. Please let us know ASAP if any delivery details need to be changed.

 

How long does shipping take?

Delivery to major cities takes one to two working days, but is usually overnight. Delivery to outlying areas takes two to four working days. Both EpicDeals and our couriers are open on weekdays only.

 

When will my order ship?

If payment clears into our account before 12pm on a weekday, we will ship your order on the same day. If payment clears after 12pm, your order will be sent out the following day

 

How do I track my order?

We will email the tracking information once the couriers have collected your order. Tracking updates are viewable online the following morning.

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