Samsung Galaxy S20 FE 128GB Dual Sim Cloud Navy (3 Month Warranty)

We do our best to ensure that the products we deliver to you are of high quality, and in good working order without defects.

What is a defect? 
A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances. 

The following will NOT be regarded as defects and will not entitle you to a valid return. These issues would require shipping, handling charges, and repair costs (if needed) to be covered by you:

• Faults resulting from normal wear and tear;
• Damage arising from negligence, or user damage. This includes drop and liquid damage or incorrect usage of the product.
• Damage arising from electrical surges or sea air corrosion;
• Damage arising from a failure to adequately care for the product;
• Damage arising from unauthorized alterations to the software or a device being locked due to too many incorrect password attempts made;
• Unwanted products (change of preference).
• Products that function as advertised, but are deemed by you to be unfit for the intended purpose.
• All product descriptions are there to best represent the product advertised, we take no responsibility for any cases where a user failed to read the description of a product pertaining to the condition, functions or accessories(what the device comes with) upon purchasing and therefore would not qualify as a valid warranty return.

Standard Warranty (3 / 6 / 12 Month – Stipulated in title/description)
If you have received a product which they believe qualifies for a valid warranty return in line with our terms and conditions, we expect you to notify us as soon as reasonably possible after you become aware of the defect or poor quality.

In order to qualify as a valid warranty return, you must notify EpicDeals.co.za in writing within the given period of warranty months after delivery/collection of the product. Resolving any issues you are experiencing is a very high priority for us.

You can begin the warranty return process by logging a return HERE, and we will arrange to collect the product from you at no charge. Once we have inspected the product and validated the return, we will at the client’s discretion to arrange one of the following solutions

Repair the product as soon as possible (if such repair is possible). If the repair takes longer than 14 days, we will get in touch with you to see if you would rather want a replacement.

Replace the product as soon as possible (if we have a suitable product in stock to use as a replacement).

Credit your account with the full purchase price of the product.
Refund you with the full purchase price of the product.

Unfortunately, we cannot facilitate returns that fall outside of the given warranty period.

Original Manufacturer Warranty (stipulated in the title)
An original manufacturer warranty is a warranty that the relevant manufacturer gives on their brand-new sealed items.

If an item with the original warranty turns out to be defective or otherwise of poor quality, you may contact the local manufacturer's representatives directly for any warranty claims.

We will arrange to collect the product at no charge. Once we have inspected the product and the video footage of how the product was packed, we will validate the return. We will then at your discretion arrange one of the following solutions:

Repair the product as soon as possible (if such repair is possible).

Replace the product as soon as possible (if we have a suitable product in stock to use as a replacement).

Credit your account with the full purchase price of the product.

Refund your account with the full purchase price of the product.