Standard Returns Policy

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair, replace it or credit you with a voucher, subject to the below terms and conditions. 

 

1: What Qualifies? 

We do our best to ensure that the products we deliver to you are of high quality, and in good working order without defects.

What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances. 

The following will NOT be regarded as defects and will not entitle you to a valid return. These issues would require shipping, handling charges and repair costs (if needed) to be covered by you:

• • • faults resulting from normal wear and tear;
    • No liquid-damaged devices will be covered by our warranty regardless of the manufacturer’s advertisements regarding water resistance. The liquid resistance is tested under strict conditions and due to the nature of our business being pre-owned, there is no way of testing the seals. Consequently, we are unable to guarantee the effectiveness of these seals, making it necessary to exclude liquid-damaged devices from our warranty coverage.
      
    • damage arising from negligence, or user damage. This includes drop and liquid damage or incorrect usage of the product.
    • damage arising from electrical surges or sea air corrosion;
    • damage arising from a failure to adequately care for the product;
    • damage arising from unauthorised alterations to the software or a device being locked due to too many incorrect password attempts made;
    • Unwanted products (change of preference).
    • Products that function as advertised, but are deemed by you to be unfit for the intended purpose.
    • All product descriptions are there to best represent the product advertised, we take no responsibility for any cases where a user failed to read the description of a product pertaining to the condition, functions or accessories(what the device comes with) upon purchasing and therefore would not qualify as a valid warranty return.

 

Standard Warranty (3 / 6 / 12 Month – Stipulated in title/description)

If you have received a product which they believe qualifies for a valid warranty return in line with our terms and conditions, we expect you to notify us as soon as reasonably possible after you become aware of the defect or poor quality.

In order to qualify as a valid warranty return, you must notify EpicDeals.co.za in writing within the given period of warranty months after delivery/collection of the product. Resolving any issues you are experiencing is a very high priority for us.

You can begin the warranty return process by logging a return HERE, and we will arrange to collect the product from you at no charge. Once we have inspected the product and validated the return, we will at the client’s discretion to arrange one of the following solutions

1. Repair the product as soon as possible (if such repair is possible). If the repair takes longer than 14 days, we will get in touch with you to see if you would rather want a replacement.
2. Replace the product as soon as possible (if we have a suitable product in stock to use as a replacement).
3. Credit your account with the full purchase price of the product.
4. Refund you with the full purchase price of the product.
5. Please note that in the case of a warranty claim for a defective device, EpicDeals.co.za will replace the product with a device of the same market value as the original unit purchased at the time of the claim. This policy is designed to prevent warranty claims based on market fluctuations and to ensure fairness and consistency in the warranty replacement process.Therefore, if the market value of the original device has decreased since the time of purchase, the replacement device will reflect the current market value at the time of the warranty claim, rather than any potential upgrades or higher-priced models available at the time of the claim. We appreciate your understanding in adhering to this policy as it allows us to provide consistent and equitable resolutions to warranty claims. 

Unfortunately, we cannot facilitate returns that fall outside of the given warranty period.

Original Manufacturer Warranty (stipulated in the title)

An original manufacturer warranty is a warranty that the relevant manufacturer gives on their brand new sealed items.

If an item with the original warranty turns out to be defective or otherwise of poor quality, you may contact the local manufacturers representatives directly for any warranty claims.

 

2: Unwanted Products/Changed your Mind?

You can return an unwanted product to us, provided the following conditions are met:

• • • The product is undamaged and unmodified, with the original labels and stickers still attached;
    • The product is not missing any accessories or parts;
    • You log a return on the Website within 14 days of delivery to them or collection by them of the unwanted product. After 14 days, you may only return a product if it is defective.

While we take pride in offering free shipping on orders, there are costs to be covered in instances when a device is returned due to no fault of our own. Because of this, handling and shipping charges will be deducted from the purchase price of any products which do not qualify for a value warranty return.

We will arrange collection of the product from you using our designated courier services. Once we have inspected the product, deducted any necessary funds, and validated the return, we will credit your account (or refund them upon request) with the remaining amount – this normally takes 1 to 3 working days.

Not what you ordered?

In rare instances where a product is incorrectly supplied, or if the product is not as described on the website, please notify us as soon as possible.

In these instances, we will collect the product at no charge.

Once we have inspected the product and validated the return, we will, at your discretion, arrange one of the following solutions:

1. Deliver the correct product back as soon as possible (if the correct product or a suitable replacement is available)
2. Credit your account with the purchase price of the product
3. Refund you the full price paid.

 

3: Products damaged on delivery

Should a product be damaged or missing any parts or accessories at the time of delivery / collection, please notify us within 7 days of such delivery / collection by logging a return on the website.

We will arrange to collect the product at no charge. Once we have inspected the product and the video footage of how the product was packed, we will validate the return. We will then at your discretion arrange one of the following solutions:

1. Repair the product as soon as possible (if such repair is possible).
2. Replace the product as soon as possible (if we have a suitable product in stock to use as a replacement).
3. Credit your account with the full purchase price of the product.
4. Refund your account with the full purchase price of the product.

 

4: Charges and refunds

If you return a defective product to us but fail to return all of the accessories and parts that were sold with that product, we are entitled to (subject to applicable law) take one of the following routes to resolve the issue:

1. Refuse the return.
2. Only to replace the item that was returned
3. Estimate the value of the missing accessories and parts and credit or refund you in respect of the returned item only.

If you return a product that does not comply with this Policy, they may be liable to reimburse Epic Deals for the transportation costs of the product.

Please note that we only refund to the payment method that you used to make the payment – i.e. payment by credit card will be refunded to the same credit card, payment by Instant EFT will be refunded to the nominated bank account. All payments are scheduled within 5 – 7 working days after reaching a solution. Payments to different banks may take 24 hours to clear. All information is confirmed via email. 

Preparing your products for a return

To ensure your request is processed as quickly as possible you are responsible for the following when returning your products;

• • • Package your products safely and securely for protection during transit;
    • Include all accessories and parts that were sold with the product.
    • Be sure to keep your data backed up as we take no responsibility in any data loss that may occur while the device is with us. 
    • Have no sim cards or memory cards inserted.
    • No covers to come with the device.(Unless sold with the device)

Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether. Epic Deals does not take responsibility for any covers, accessories, data, sim cards or memory cards that are lost during the return.