Standard Returns Policy

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair, replace it or credit you with a voucher, subject to the below terms and conditions.

1: What Qualifies?

We do our best to ensure that the products we deliver to you are of high quality, and in good working order without defects.

What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.

The following that does not qualify, will NOT be regarded as defects and will not entitle you to a valid return. These issues would require shipping, handling charges and repair costs (if needed) to be covered by you:

What Qualifies?

Defective device.
Damaged in transit (reported within 2 working days of receiving).
Incorrect device delivered. (Reported on the day of receipt)

What Does Not Qualify?

Change of mind. You may return an unwanted product within 7 days of receipt. After this period, only defective products may qualify for return under warranty.
User-caused damage, such as drops, liquid exposure, negligence, or improper use.
Normal wear and tear over time.
Liquid damage, regardless of manufacturer claims of water resistance. As pre-owned devices cannot guarantee seal integrity, liquid-damaged items are excluded from warranty.
Damage caused by electrical surges, corrosion, or failure to care for the product.
Issues from unauthorised software changes or devices locked due to incorrect password attempts.
Products that work as advertised but are deemed unfit for your intended purpose.
Failure to read product descriptions regarding condition, functionality, or included accessories.

Warranty Coverage (3 / 6 / 12 Months – As Specified in Product Title/Description)

If you believe a product qualifies for a valid warranty return under our terms and conditions, it is important to notify us as soon as reasonably possible after discovering the defect or issue.

Important Notes

If you fail to report a defect within the warranty period and later cause damage to the product yourself (e.g., dropping it, exposing it to liquid, or improper use), your warranty claim will be deemed invalid. This is because we cannot verify whether the issue existed prior to the user-caused damage.
Taking the product to another repair center or attempting unauthorized repairs will also void the warranty, as we cannot ensure the integrity or quality of third-party repair work.
Action Required: Report any issues promptly during the warranty period to ensure your claim is valid and avoid actions that may void the warranty.

How to Make a Warranty Claim

Notify us of the issue by logging a return request on our website within the specified warranty period (3, 6, or 12 months after delivery/collection, as indicated in the product listing).
We will arrange for free collection of the product via our designated courier service.
Once we have inspected the product and validated your claim, we will provide one of the following solutions based on your preference:
- Repair: If repair is possible, we will fix the product as soon as possible. If repairs take longer than 14 days, we will contact you to discuss alternative options (e.g., replacement (See below).
- Replacement: If a suitable replacement is in stock, we will replace the device.
- Credit: Your account will be credited with the full purchase price of the device.
- Refund: We will issue a full refund for the device to the payment method used when checking out.

Replacement Policy

In the event of a warranty claim for a defective device, EpicDeals.co.za will replace the product with a device of the same market value as the original unit purchased at the time of the claim.
Market Value Explanation: If the market value of the original device has decreased since the time of purchase, the replacement will reflect the current market value, not higher-priced or upgraded models available at the time of the claim.
This policy ensures fairness and consistency across all warranty claims.
Unfortunately, returns or claims outside the specified warranty period cannot be facilitated.

Original Manufacturer Warranty (Sealed Items Only)

Some products come with an original manufacturer warranty (e.g., sealed, brand-new items). This will be clearly stated in the product description.
For such products, if a defect or issue arises, you may contact the manufacturer or their local representatives directly for warranty support.

2: Unwanted Products/Changed your Mind?

We understand that sometimes you may change your mind about a purchase. You can return an unwanted product, provided the following conditions are met:

The product is undamaged and unmodified, with all original labels and stickers still attached.
All accessories and parts originally included with the product are returned.
You log a return request on our website within 7 days of receiving the device. After this period, returns are only accepted for defective devices.

Important Notes:

While we offer free shipping on orders, the cost of handling and return shipping for unwanted products (not due to a warranty issue) will be deducted from your refund or voucher for a replacement. Handling and shipping charges for unwanted returns typically range from R250 to R500, depending on the product size, location and courier costs.
Additionally, payment gateway fees, which can be up to 3% of the product price, will also be deducted from the refund amount or from the voucher for a replacement unit.
The refunded amount will reflect the purchase price of the product minus handling, shipping, and payment gateway charges.
Repair costs: If repairs are needed for a non-qualifying warranty return, the full cost of repairs, parts, and labour will be charged. A quote for the repair will be provided before proceeding.

What This Means:

Ensure any defect is reported promptly within the warranty period.
Verify that the issue qualifies under the warranty terms before requesting a warranty claim to avoid unnecessary costs.
If your product does not qualify for a warranty repair, you may still request a repair via our Partner Repair store.

Return Process for Repairs or Invalid Claims:

Submit a return request on our website, specifying the issue with the product.
We will collect the product using our designated courier service.
The product will be inspected to determine if it qualifies under warranty:
- If valid, repairs or replacements will proceed at no charge (as per warranty terms).
- If invalid, a repair quote will be sent to you.
If the repair is declined, the product will be returned to you at your expense.

3: Damaged or Incorrect Products

Should a product be damaged or missing any parts or accessories at the time of delivery / collection, please notify us within 2 working days of such delivery / collection by logging a return on the website.

We will arrange to collect the product at no charge. Once we have inspected the product and the video footage of how the product was packed, we will validate the return. We will then at your discretion arrange one of the following solutions:

Repair the product as soon as possible (if such repair is possible).
Replace the product as soon as possible (if we have a suitable product in stock to use as a replacement).
Credit your account with the full purchase price of the product.
Refund your account with the full purchase price of the product.

Not what you ordered?

In rare instances where a product is incorrectly supplied, or if the product is not as described on the website, please notify us as soon as possible.

In these instances, we will collect the product at no charge.

Once we have inspected the product and validated the return, we will, at your discretion, arrange one of the following solutions:

Deliver the correct product back as soon as possible (if the correct product or a suitable replacement is available)
Credit your account with the purchase price of the product
Refund you the full price paid.

4: Refund Process and Timelines

If you return a defective product to us but fail to return all of the accessories and parts that were sold with that product, we are entitled to (subject to applicable law) take one of the following routes to resolve the issue:

Refuse the return.
Only to replace the item that was returned
Estimate the value of the missing accessories and parts and credit or refund you in respect of the returned item only.

Please note: If you have purchased a cover or a screen protector for your device. We are not liable to reimburse you for the cost of the accessories you purchased for the device under any circumstances.

If you return a product that does not comply with this Policy, they may be liable to reimburse Epic Deals for the transportation costs of the product.

Refunds are processed within 5-7 working days after we reach a resolution.
Refunds will only be made to the original payment method. i.e. PayJustNow/Payflex
Inter-bank transfers may take an additional 24 hours to clear.

All information is confirmed via email.

Customer Responsibilities

To ensure your request is processed as quickly as possible you are responsible for the following when returning your products;

Package your products safely and securely for protection during transit;
Include all accessories and parts that were sold with the product.
Be sure to keep your data backed up as we take no responsibility in any data loss that may occur while the device is with us.
Have no sim cards or memory cards inserted. (We will not be liable for cost should there be any loss.)
No covers to come with the device.(Unless sold with the device)

Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether. Epic Deals does not take responsibility for any covers, accessories, data, sim cards or memory cards that are lost during the return.