Submit a Return

Warranty Form
Name
Name
First
Last
Which day should the couriers collect from you? Please note: Work-days only
Collection Address
Collection Address
City
State/Province
Zip/Postal
Country
Where you purchased the device?
Kindly provide the order number you received via email when you placed your order with us.
Should you have made payment via the payment gateways. We would refund as per the payment method used. (Payflex, PayJustNow, etc)

Device Details

Is the device still under warranty?

Device Info

Does the device function normally?
Does the device turn on? Does it charge and connect to the cellular network if it is a phone?
Are there any cracks in the glass parts (back glass, camera lens)?
Check for any cracks in back glass or camera lens.
Is the display fine and without damage?
See if there are any cracks, light spots, or darker areas in the screen.
What is the visual condition of the device’s screen and body?
See if there are any cracks, light spots, or darker areas in the screen.
Are there any cracks in the body or is it bent? Has the phone gotten wet or is the fingerprint sensor broken?
You can check if the phone is bent by, for example, placing it against the edge of a table or by turning it sideways and inspecting it lengthwise. If the phone appears to be curving in one direction or another, it is most likely bent.
Have you attempted to repair or modify the device yourself or by a third party repair service?

Maximum file size: 64MB

This helps us protect your device during transit and ensures a transparent assessment. Please be aware that failure to provide these images will result in the customer being held responsible for any damage occurring during transit, and repair costs may apply. We appreciate your understanding.

Maximum file size: 64MB

This helps us protect your device during transit and ensures a transparent assessment. Please be aware that failure to provide these images will result in the customer being held responsible for any damage occurring during transit, and repair costs may apply. We appreciate your understanding.

Maximum file size: 40MB

Add photos or videos showing the issue(s) – if possible, and if applicable.
Insert the 4-digit or 6-digit passcode. This will be necessary for us to test and assess the device.

Lastly

Have you backed up and removed all data/information from the device?
This is required in order to process your return successfully within our Privacy Policy terms.
Your personal data will be used to process your return, support your experience throughout this website, and for other purposes described in our privacy policy below.

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