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Submit a Return

Warranty Form

Name *

Name

First

Last

Phone number *

Email *

Collection Date *

Which day should the couriers collect from you? Please note: Work-days only

Collection Address *

Collection Address

City

State/Province

Zip/Postal

Country

Collection Address

Where you purchased the device?

Epicdeals.co.za

Bobshop.co.za

Avo.africa

Other

Order Number

Kindly provide the order number you received via email when you placed your order with us.

Reason for return? *

Preferred Action *

Please note:

Banking details: *

Should you have made payment via the payment gateways. We would refund as per the payment method used. (Payflex, PayJustNow, etc)

Device Details

Is the device still under warranty? *

Yes

Not sure

Select Model *

Select iPhone *

Select Huawei *

Please specify your Other/Tablet device?

Select Samsung *

Please specify your Other/Tablet device?

Select Console *

Select GoPro *

Select MacBook/iMac *

Please specify the year along with the specs of the device?

Radio Buttons

Option 2

Device Info

Does the device function normally? *

Yes

Does the device turn on? Does it charge and connect to the cellular network if it is a phone?

Are there any cracks in the glass parts (back glass, camera lens)? *

Yes

Not applicable

Check for any cracks in back glass or camera lens.

Is the display fine and without damage? *

Yes

Not applicable

See if there are any cracks, light spots, or darker areas in the screen.

Please describe what occurred with the screen? *

What is the visual condition of the device's screen and body? *

Like new

Very good

Good

Acceptable

Poor

See if there are any cracks, light spots, or darker areas in the screen.

Are there any cracks in the body or is it bent? Has the phone gotten wet or is the fingerprint sensor broken? *

Yes

You can check if the phone is bent by, for example, placing it against the edge of a table or by turning it sideways and inspecting it lengthwise. If the phone appears to be curving in one direction or another, it is most likely bent.

Have you attempted to repair or modify the device yourself or by a third party repair service? *

Yes

Can you please provide more information about the repair or modification that was made? Who performed the repair or modification, and what specifically was done? *

Device Screen Condition Upload: We kindly request a clear image of your device's current screen condition. *

Maximum file size: 64MB

This helps us protect your device during transit and ensures a transparent assessment. Please be aware that failure to provide these images will result in the customer being held responsible for any damage occurring during transit, and repair costs may apply. We appreciate your understanding.

Device Back Condition Upload: We kindly request a clear image of your device's current back condition. *

Maximum file size: 64MB

Problem(s) Encountered/Reason for Return? *

File Upload

Maximum file size: 40MB

Add photos or videos showing the issue(s) - if possible, and if applicable.

Device passcode/pattern lock?

Insert the 4-digit or 6-digit passcode. This will be necessary for us to test and assess the device.

Lastly

Have you backed up and removed all data/information from the device? *

Yes

I am unable to (device does not switch on)

This is required in order to process your return successfully within our Privacy Policy terms.

Your personal data will be used to process your return, support your experience throughout this website, and for other purposes described in our privacy policy below. *

I have read and accept the privacy policy

Please note:

Warranty Return Policy Linked Here

Please note:

If you are human, leave this field blank.