Frequently Asked Questions
Epic Deals is a small business run by a team of passionate tech lovers.
FAQs
View the step-by-step instructions here.
We accept EFT, all major credit cards, cash deposits and SCode. We also offer three finance options.
The finance options are Payflex, PayJustNow, LayUp, FASTA, and Mobicred.
LayUp is a lay-by payment method that allows you to put down a deposit (currently 55%) and then pay off the difference over three months. You can check out their website here. No credit checks are done. You only receive your order once you have paid for the order in full. Any cancellation of a Lay-up order will forfeit 10% to cover commission costs and the time period for which the device was reserved. All cancellations may take up to 10 working days to resolve. Some more FAQs can be seen here.
We can also accept Discovery Miles if you order via our store on bidorbuy.co.za.
All of the items for sale on our website are also for sale on bidorbuy. You can also read through the > 2000 reviews from our customers on bidorbuy here.
PayFlex and FASTA do a credit check and allow you to pay off your purchase over a period of six weeks (PayFlex) and four months (FASTA). A credit check is done. You receive your order once your finance has been approved and the first payment has been made. Both options typically offer up to R8,000 in credit.
PayJustNow allows you to get your goods upfront and pay off the remaining balance over a period of 3 months.
You can apply at checkout – it takes less than three minutes to process your application and to see if you have been approved.
For all queries regarding the return policy, please click here
We accept EFT, all major credit cards, cash deposits, and SCode. We also offer three finance options.
The finance options are Payflex, PayJustNow, LayUp, FASTA, and Mobicred.
LayUp is a lay-by payment method that allows you to put down a deposit (currently 55%) and then pay off the difference over three months. You can check out their website here. No credit checks are done. You only receive your order once you have paid for the order in full. Any cancellation of a Lay-up order will forfeit 10% to cover commission costs and the time period for which the device was reserved. All cancellations may take up to 10 working days to resolve. Some more FAQs can be seen here.
We can also accept Discovery Miles if you order via our store on bidorbuy.co.za.
All of the items for sale on our website are also for sale on bidorbuy. You can also read through the > 2000 reviews from our customers on bidorbuy here.
PayFlex and FASTA do a credit check and allow you to pay off your purchase over a period of six weeks (PayFlex) and four months (FASTA). A credit check is done. You receive your order once your finance has been approved and the first payment has been made. Both options typically offer up to R8,000 in credit.
PayJustNow allows you to get your goods upfront and pay off the remaining balance over a period of 3 months.
You can apply at checkout – it takes less than three minutes to process your application and to see if you have been approved.
Please view PayFlex details here
Other
EpicDeals.co.za adheres to the highest industry standards to protect your personal information. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments. Our entire website is SSL-protected. We take your security seriously.
Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order.
Please contact us as soon as possible if you need any changes made to your order.
We have a page dedicated to that question: CPO Phones
Click here
Shipping and Delivery
Nothing. Yes, really. We’ll cover the courier cost to send your order to you, anywhere in South Africa.
Delivery is super fast, as well as secure. We move hundreds of phones, laptops, and other gadgets around SA every month and have a great relationship with our couriers. They will make sure you get your device faster than you’d think possible.
Please be advised that your shipping address can only be revised until the couriers collect our orders, which is usually 2 p.m. on weekdays. Please fill in this form as soon as possible in order to fulfill your request – Click Here
Delivery to major cities takes one to two working days. Delivery to outlying areas takes two to four working days. Both Epic Deals and our couriers are open on weekdays only.
Items such as gaming consoles and iMacs will by default take 3-4 working days even if you are located within an overnight delivery area.
If you asked for COD delivery (Johannesburg, Cape Town & Pretoria) delivery takes two to three working days.
If payment clears into our account before 13 p.m. on a weekday, we will ship your order on the same day. If payment clears after 13 p.m., your order will be sent out the following day.
We will email the tracking information once the couriers have collected your order. Tracking updates are viewable online the following morning.
Click & Collect (Platinum Repairs JHB Only)
Due to orders not being collected at Platinum Repairs previously, this is to ensure that the orders will be collected in a timely manner. This deposit is required in order for us to best assist you.
No, once the R200 has been paid, the final amount to pay will be excluding the R200. For example, if your order is to the value of R1000. Make the R200 deposit via EFT. Upon arriving at Platinum Repairs, the amount to pay upon collecting would in that case be R800.
You are given a tracking number once the device has been dispatched. Once that tracking number reflects as “Delivered”. Your parcel is then ready for collection.
All parcels will be at Platinum Repairs for a period of 7 days. Failure to collect during those 7 days will cause the parcel to be returned to us, the order to be canceled and the non-refundable deposit to be retained.
Yes, you can. You would also be able to make payment via card machine upon arriving.
2 Humber Street
Woodmead, Johannesburg
https://goo.gl/maps/HQDyVcvWWS3K2t3t6
Delivery is overnight to Platinum Repairs if the order and a valid proof of payment be received before 1 PM on a working day. Should it be received after 1 PM or over a weekend, the order will be processed the following working day. Couriers do not work over weekends.
At Epic Deals, every device is unique
When an item is ordered, it immediately becomes unavailable for others to order.
The item/s you have ordered have been reserved for you, however, to be fair to all of our clients, a R200 non-refundable deposit would be needed for us to send out the parcel to Platinum Repairs in JHB.
Please use your order number as your payment reference, and email the proof of payment to [email protected]. The parcel will be dispatched to Platinum Repairs upon receiving a valid proof of payment.
